Return Policy

Effective Date: September 13, 2026

This policy explains voluntary returns, cancellations and warranty assistance for purchases from Security Camera Shop, operated by 10195648 Manitoba Inc. Mandatory rights under applicable consumer law take precedence over this policy.

Change-of-Mind Returns

If you are not happy with your purchase or change your mind, our voluntary return window is 60 days from the date of purchase. Please contact our support team promptly with your order number for return instructions. Do not send products to our correspondence-only PO box.

After inspection, a new and unused product qualifies for a refund of the product's purchase price, with any applicable tax adjustment. The original shipping charge is not refunded where that exclusion is permitted. If a product has been used, a reasonable condition-based restocking deduction may apply. We will explain and itemize any proposed deduction; the same cost will not be charged twice.

We will explain the correct return destination and any applicable return-shipping arrangement before you send the item. Your statutory rights are not conditional on receiving discretionary return approval.

Items clearly identified as clearance/final sale before purchase are excluded from our voluntary change-of-mind return offer. This does not exclude rights relating to defects, incorrect goods or other matters protected by law.

Product Availability and Fulfilment Delays

Manufacturer and supplier availability can change unexpectedly. If a shortage, discontinuation, shipping disruption or another event outside our reasonable control affects your order, we will notify you promptly and explain the available options. Any substitute product or revised delivery arrangement requires your agreement.

Where permitted by applicable law, we may cancel an unfulfilled order, or the affected portion, if we cannot obtain or deliver the goods as agreed. Otherwise, we will work with you on a lawful resolution. This is not an unrestricted right to cancel an accepted order. Where Quebec consumer law or other applicable law restricts cancellation by the seller, those protections take precedence.

If an order is cancelled because we cannot fulfil it, we will refund the amount paid for the cancelled items, applicable taxes and shipping charges attributable to the cancelled portion. If the entire order is cancelled, we will refund the full amount paid. We will not deduct cancellation, restocking, administrative or payment-processing fees in these circumstances. Your right to delivery, cancellation, a refund or another remedy under applicable law is not limited by this policy.

Customer-Requested Cancellations

If you change your mind, please contact support@securitycamerashop.ca as soon as possible and include your order number. We will try to stop fulfilment, but a voluntary cancellation may not be possible once goods have been ordered from a supplier, prepared or dispatched. This does not affect any legal right to cancel. Returns after delivery are handled separately under our Return Policy and applicable law.

Where a voluntary cancellation is accepted and a deduction is permitted by law, a cancellation or restocking fee may apply under the policy disclosed before your purchase. Eligible costs are limited to reasonable, documented, non-recoverable supplier cancellation or restocking charges and freight already incurred, directly attributable to the cancelled items. We do not charge administrative fees, payment-processing fees, lost profit or ordinary overhead under this cancellation policy.

The total deduction will not exceed the lesser of those eligible non-recoverable costs or 50% of the cancelled items' selling price after discounts, excluding taxes and shipping. This is an all-in ceiling: cancellation, restocking and eligible freight deductions are included within it, not added on top. The 50% limit is a maximum, not an automatic charge. If there are no eligible non-recoverable costs, there is no cancellation fee.

We will provide an itemized explanation of any deduction, subtract refunds, credits and other recoveries, and will not charge the same cost twice. The cost of goods we retain and can recover through a supplier credit or resale will not be treated as an unrecoverable cancellation cost.

Exceptional Circumstances

Management may reduce or waive an otherwise applicable cancellation fee in genuinely exceptional circumstances, such as a natural disaster or serious personal emergency. Requests are reviewed individually and in good faith; a reduction or waiver is not guaranteed. Please contact our support team with a brief explanation. We do not require medical records or other sensitive personal documents to consider a request. This discretion does not create additional fees or limit your legal rights.

Your Legal Rights

The voluntary-cancellation fee does not apply when we cancel because we cannot supply your order, or where applicable law entitles you to cancel or receive a refund without that deduction. Claims involving defective, incorrect or non-conforming goods are not treated as a change of mind. Nothing in this policy restricts mandatory consumer rights, complaint processes or dispute remedies. New fees will not be applied retroactively to orders placed under an earlier policy.

Incorrect, Damaged or Defective Products

Please contact us with your order number and a description of the problem. We will assess the issue and arrange the applicable remedy. These claims are not treated as buyer's remorse and do not attract the voluntary cancellation fee.

Where a defective product must be returned for an approved claim, we will provide the return instructions and prepaid label described in our warranty process. We will not impose a blanket shipping, handling or restocking charge where the law requires us to provide the remedy without that charge.

Manufacturer Warranty Assistance

Products are covered by the manufacturer's warranty against defects in materials and workmanship under normal use for one year from purchase unless a different period is stated for the product. Coverage details and available remedies depend on the product and manufacturer. This manufacturer coverage is in addition to applicable legal warranties and consumer remedies.

Manufacturer warranties generally exclude damage caused by misuse, accidents, abuse or normal wear. A warranty exclusion does not remove any separate legal right you may have. Contact us if you are unsure whether your issue is covered.

For an approved replacement claim, the replacement product is supplied at no charge. If an assessment identifies a non-covered issue and any optional paid service or shipping is proposed, we will explain the charge and obtain your agreement before proceeding. No payment-processing or administrative cancellation fee will be added to a warranty claim.

Refunds and Questions

We will explain the refund amount and any permitted, itemized deduction. Refunds are returned through the original payment method where supported, and we will meet any applicable legal refund deadline. Your bank or payment provider may need additional time to display the credit.

Contact us if you have questions or believe a refund or return decision is incorrect. You retain any applicable complaint, payment-dispute and court remedies.

Contact Us

Security Camera Shop
10195648 Manitoba Inc.
support@securitycamerashop.ca

Mailing Address Only
PO Box 38112
East St. Paul, MB R2E 1H3
Canada

This address is for correspondence only. It is not a retail location, pickup location or product return address. Please contact our support team for the correct return instructions.